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B i l l i n g S u p p o r t
Linnabery consulting has extensive experience dealing
with CSG Billing System implementations for its
clients. We have been working with multiple clients
over a six year period both implementing and
supporting these clients' billing administration needs.
Although this experience primarily is with support of the
CSG Billing system product, we also have reviewed numerous
other systems' capabilities, analyzed RFP responses from
other systems, and worked closely with representatives of
other billing systems during due diligence performed for our
clients. We would be glad to assist you in any way
needed to analyze, compare, and choose a system that meets
your needs.
We have unique capabilities as far as
administration of the CSG service bureau billing
system. We independently developed scripting
capabilities that allow efficient implementation of large
and complex billing system projects. Our
staff can augment your regular administrative team for large
projects such as:
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Mass address changes,
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Routine or one-time adjustments,
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Equipment changes or adds,
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Adding new products, and
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Rate change projects.
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AREAS SUPPORTED |
CONTRACT NEGOTIATIONS
- Start-to-finish negotiations
- Coordinate discussion with provider
- RFP Development and analysis
- Pricing analysis
- Cost projections
- Make recommendation for final contract
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PROJECT MANAGEMENT
- Act as liaison between you organization and
billing company
- Prepare regular reports of progress
- Coordinate internal and external meetings to
address implementation needs
- Train internal resources to maintain system
long-term
- Ensure interfaces are implemented timely and
correctly
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CCS
- Completion of required questionnaires to begin
system setup
- Definitions of needs for work order types, work
order reasons, resolution codes, and many other
data tables
- User Data File definitions and setup
- Code table construction and maintenance
- Defining and constructing billing codes
- Package code construction
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Marketing Support
- Assist with details of marketing plan definition
to ensure system capabilities compliment the plan
- Sales support functions
- Definition of campaigns
- Identify and build most appropriate discounting
to accomplish marketing goals and enticing
subscriber statement presentation
- Assist is determining best methods of packaging
and presenting products
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ENHANCED STATEMENT
PRESENTATION (ESP)
- Recommend bill layout
- Present pros and cons of presentation options
- Coordinate meetings with vendor
- Follow-up to ensure timely development
- Review outputs for accuracy
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TELEPHONY BACKOFFICE
SUPPORT
- Number inventories
- Facility setup
- Availability definitions
- Catalog items construction
- Provisioning parameters defined and built based
on various provisioning needs
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REPORTING REQUIREMENTS
- Assist in review of available "canned"
reports and their use
- Define daily, weekly, and monthly outputs
- Assist your personnel with SQL table definitions
and their use in ad hoc reporting program
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LONG-TERM SUPPORT
- Long-term outsource option for your billing
administration needs
- House database entry and maintenance
- Rate changes
- Marketing changes and promotions
- Miscellaneous projects such as additional
services, restructuring offerings, new interfaces,
etc.
- Monthly pay-per-view (PPV) schedule
- User training
- Review vendor billings for accuracy
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